Siamo qui anche dopo l'acquisto.
Ricambi, riparazioni, consulenza. Per il tuo veicolo Motique, hai sempre un team a disposizione — vero, italiano, con la chiave inglese in mano.
Open a request in 60 seconds.
- Order number at hand
- Photo or video of the issue
- A short description
Choose how to reach us.
Reply within 10 minutes during opening hours. The fastest way.
Phone
Voice to voice. For complex technical issues or pre-purchase advice.
Write to us with all the details. Reply within 24 hours, attachments welcome.
Guided form
We guide you step by step. Attach photos, videos and order number.
Quickly find the right answer.
Six categories, one for every question. No waiting.
Shipping & Tracking
Times, couriers, customs. Where's your order?
12 articles12-month warranty
What's covered, how to activate it, actual duration.
8 articlesOriginal spare parts
Batteries, wheels, remotes. Always available.
15 articlesReturns & Refunds
14 days, free, no awkward questions.
6 articlesAssembly
Step-by-step guides, video tutorials, PDFs.
9 articlesMaintenance
Cleaning, storage, battery, longevity.
11 articlesThree steps, zero runaround.
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01
Apri la richiesta
Scrivici su WhatsApp con il numero d'ordine, una foto o un video, e una breve descrizione del problema.
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02
Diagnosi rapida
Il nostro team tecnico analizza il caso entro 24 ore e ti propone la soluzione migliore — senza ticket numerati, senza chatbot.
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03
Soluzione a casa tua
Ricambio, riparazione in atelier o sostituzione completa. Ritiro e rispedizione gratuiti per i casi in garanzia.
What's covered, in plain words.
Always covered
- Electrical faults (motor, board, wiring)
- Battery below minimum capacity threshold
- Manufacturing mechanical defects
- Remote control and receiver
- Free replacement of defective components
Not covered
- Impacts, falls, improper use
- Prolonged exposure to water or rain
- Unauthorized modifications to the vehicle
- Normal wear (tires, belts, stickers)
- Failure to maintain the battery
Every screw, every wire, forever.
We keep in stock spare parts for every model sold in the last 5 years. No "discontinued model" — no abandoned vehicle.
Centro Tecnico Motique
Via dei Trasporti, 12 — 20142 Milano (MI)
By appointment only for on-site repairs. Ship us the vehicle: we pay for pickup within the warranty.
Talk to a technician. Right now.
We reply in minutes. No numbered tickets, no chatbots.